Before You Go
Everything you need to know to enjoy your Isla Viva experience comfortably and stress-free.
Frequently Asked Questions
Everything you need to know before booking your Isla Viva experience. If you don’t see your question here, feel free to reach out directly.
What type of experiences do you offer?
I offer thoughtfully curated experiences that highlight Puerto Rico’s culture, history, local flavors, and everyday life. Each experience is designed to go beyond traditional sightseeing and focus on meaningful, authentic moments that help you truly connect with the island.
Are your experiences suitable for first-time visitors to Puerto Rico?
Yes, absolutely. Isla Viva experiences are ideal for both first-time visitors and returning travelers. Whether it’s your first visit or you already know the island, I tailor each experience to feel personal, immersive, and relaxed.
Do I need to book in advance?
Yes, I recommend booking in advance. Since I personally host and curate each experience, availability is limited. Booking ahead helps ensure the best possible experience and allows me to plan the details with care.
Are the experiences private or group-based?
Some experiences are offered in small groups, while others can be arranged as private experiences. Custom Island Experiences are always personalized and private. Details are provided on each tour page, and I’m happy to help you choose what works best for you.
Where do the experiences take place?
Experiences take place in different locations across Puerto Rico, depending on the tour. Exact meeting points and timing details are shared once your booking is confirmed.
What should I bring to an experience?
Comfortable clothing, appropriate footwear, and an open mind 😊
Specific recommendations will be shared after booking, depending on the experience you choose.
How long do the tours usually last?
Most experiences last between a few hours, depending on the tour. Custom experiences vary based on your interests, pace, and itinerary.
What is your cancellation policy?
Cancellation and rescheduling policies may vary by experience. Please refer to the details listed on each tour page or contact me directly if you have questions.
How do I book an experience?
To book, simply click “Request to Book” on the experience you’re interested in. I’ll personally follow up with you to confirm availability and details.
Can you create a custom experience just for me?
Yes! Custom Island Experiences are designed around your interests, travel style, and schedule. If you’re looking for something unique and intentional, I’d love to help create it with you.
How can I contact you if I have questions?
You can reach me directly via WhatsApp or through the Contact page. I personally respond to all messages and will be happy to help.
What to Bring
Comfortable Shoes
Most of my experiences involve walking at a relaxed pace. Comfortable, closed-toe shoes will help you enjoy the tour without distractions.
Sun Protection
Puerto Rico is sunny year-round. I recommend bringing sunscreen, a hat, and sunglasses to stay comfortable during the experience.
Water Bottle
Staying hydrated is important, especially in warm weather. Bringing a reusable water bottle is always a good idea.
Light Bag or Backpack
A small, light bag or backpack is perfect for carrying your essentials while keeping your hands free and comfortable during the experience.
An Open Mind
Come with curiosity and an open mind. These experiences are about connection, discovery, and enjoying Puerto Rico beyond the usual attractions.
Meeting Point & Timing
📍 Meeting Point
Meeting points vary depending on the experience.
Once your booking is confirmed, I’ll personally share the exact meeting location along with all the details you need to arrive easily and stress-free.
I always choose meeting points that are safe, convenient, and easy to access.
⏰ Timing
Each experience has a specific start time, which will be shared at the time of booking.
I recommend arriving 10–15 minutes early so we can start on time and enjoy the experience at a relaxed pace.
Tours typically run rain or shine. If weather conditions affect the experience, I’ll be in touch to discuss the best option.
🧭 Good to Know
Please be on time, as experiences are carefully timed.
If you’re running late or have questions on the day of your tour, you can reach me directly via WhatsApp.
Cancellation Policy
Simple, fair, and respectful of everyone’s time.
I understand that plans can change, and I always try to be as flexible as possible.
- Cancellations made 48 hours or more before the experience will receive a full refund.
- Cancellations made within 48 hours of the scheduled experience are non-refundable.
- If weather or unforeseen circumstances affect the experience, I’ll reach out personally to discuss rescheduling or the best alternative.
For custom or private experiences, cancellation terms may vary and will be clearly shared at the time of booking.
Ready to explore Puerto Rico in a more meaningful way?
If you have questions or want help choosing the right experience, I’m happy to help you plan something that feels just right for you.